Music By Matt DJ Services

Exceeding Your Expectations!

ASK MATT

In this section, I've compiled a list of the most frequently asked questions I've received from past clients.  If you don't see your question answered here, please feel free to call or contact me.

What is "White Glove Treatment" ?

White Glove Treatment is based on the idea that the customer's satisfaction is my number one priority.  I've been in this business a long time, and one thing I've seen, over and over again, is that the difference between a good DJ and a great DJ is the willingness to go above and beyond the "job description."

If you ask most people, a DJ at a wedding reception is the guy that plays the cheesy entrance music, the requests, and the chicken dance on cue, and makes a few announcements as needed.  And that's fine, if that's all you're looking for.  It's never been my policy to do the bare minimum.

Let's start with appearance.  Being ex-military, I don't believe in the scruffy, unkempt look.  Unless you tell me otherwise, I show up at your reception in a tux, well-groomed.

Speaking of showing up, Not only will I be on time, I'll be there at least two hours early--at no additional cost to you.  When your first guests arrive, jazz is playing in the background, and I'm there to open the door for them, welcome them, and point out the hors d'ouevres, restrooms, and bar.

When you and your wedding party arrive, I'll be waiting for you as well, and I'll get everyone in place for your grand entrance.  A majestic song (of your choosing, or a popular standard) will accompany our announcement of your wedding party into the reception hall, followed by your grand introduction. 

Next, I will ensure that the dinner service goes smoothly, whether it's a buffet or a sit-down dinner, cocktails or heavy hors d'oeuvres.  I'll be in constant contact with the catering staff and/or wedding planner to guarantee that everyone is properly prepared for the toast, cake cutting, first dance, and all other special events.  I'll coordinate with the photographer and videographer to make absolutely certain that they don't miss that perfect photo opportunity...and I'll even try to help create some new ones on the dance floor.

While we're discussing dances, you should know that I'm no wallflower.  In fact, I love going out and mixing it up with your guests.  Are there some out there who don't know the Electric Slide, the Cha-Cha Slide, the Cupid Shuffle, Swing, or Salsa?  No problem!  A little coaching, and we'll all be having a great time!

When it finally comes time for you to leave, I'll make sure that everyone heads outside in enough time to see you off on your future life together.

And if all of that isn't enough, tell me what else you need.  If I can make it happen, I will.

THAT'S White Glove Treatment.

I have a song that I want you to play.  Can I just give you a copy?

Yes, you can.  I would prefer that you e-mail it ahead of time if possible.  If not, please bring it to the event on a thumb drive (not a CD--there are about three or four brands of writable CDs that my computers will not read.  Murphy's Law being what it is, your CD will be one of them.)  All songs need to be in MP3 format, please.

How much music do you have?

Music By Matt offers thousands of songs in a wide variety of genres, from country to rap, heavy metal to jazz.  The collection is made up of VCD-quality MP3's, and your guests' requests are welcomed.  In addition, if there's a song you HAVE TO HEAR at your event, drop me a line prior to the big day, and I'll make sure to have it.

Do you have references?

I don't particularly enjoy bothering my previous clients with e-mails and/or phone calls after the event with requests to verify the quality of my work to prospective clients.  Although several of them have been very nice about it in the past, I feel that it's a little overbearing.  That's why I've established the Testimonials page.  As I receive e-mails or cards back from my previous clients, I add their statements to the page.  I also allow them the option to do so directly.

Do you take breaks?

No, I don't.  I also don't drink or smoke, either, so please don't offer to buy me a shot.

Do I need to budget for an additional plate of food for your DJ?

No.  Unlike photographers, who are with their brides all day long, I'm not there for long enough to require a meal.  As a general rule, I do not help myself or to ask to be fed.  Having said that, I understand that, for some cultures and families, having people at your gatherings who aren't eating your food is considered an insult.  Therefore, if you want to feed me, I won't object!

How far in advance do I need to book?

As with any wedding service, the earlier you book, the better.  In any event, The 50% deposit should be paid as soon as possible once you have determined that you're ready to book (see the question below about deposits.)  All unpaid balances must be paid in full two weeks prior to the date of your event.

What about deposits?

For all events, a non-refundable deposit of 1/2 the total balance is required.  Payment of that deposit guarantees your date is held, and goes toward the balance of your event.

If I book for a certain length of time, and I decide the night of my event that I want you to stay longer,  Can you do that?

If you want to add time, I can certainly do that for you.  Payment will be due at the end of the event for any balance over the prepaid amount.

I want to send you a payment by check.  What's your address?

Please send all check payments to:

Matt Garner

Music By Matt

1601 Lahaina Court

Gulf Breeze FL 32563

When do I need to have my planning sheet turned in?  How late can I make changes?

I will always try to accommodate changes, even up to the last minute.  In order to ensure that your requested music can be obtained, please try to have your planning sheet back to me no less than one week prior to your event.  Also, if I do not have your planning sheet by 1 week prior to your event, this will be considered a cancellation, and forfeiture of your deposit and any other payments made.

I have an outdoor wedding ceremony, but there's no power outlets.  Can you still provide music?

I absolutely can!  I can provide a portable power supply that is not only small and discreet, but practically silent. 

What's the deal with these packages?  What if I don't want to do a package?

The packages came about as a result of talking with brides over the past year and seeing a pattern as far as what they wanted for their wedding day.  I started out only doing receptions.  Later, I added ceremonies.  One day, a bride asked me if I would come to the rehearsal.  When I mentioned the idea to the other brides I had already booked, most of them were eager to add that service to their already-booked event.  Then, in mid-October, I met with a bride at a venue where I was performing a wedding later that day, and she brought up the rehearsal dinner.  After asking around, I realized that other brides are interested in that service as well.  As a result, I put together these packages in order to make it easy for my clients to find what they needed quickly, and at a great price. 

For some brides, the packages don't fit their plans.  That doesn't mean I don't have services for you!  At the top of my Rates and Services page, you'll find my A La Carte menu of hourly rates, and karaoke is also available for anyone who wants it--even those with the packages can add karaoke.  At any time, you can send me information about what kind of services you do need, and I can prepare a quote for you.  The packages aren't designed to exclude anyone--rather, they're there to make life easier.

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